What is the store’s return and exchange policy?
All sales are final, and we have a no-returns and no-exchanges policy.
However, if you are dissatisfied with your purchase for any reason or need to cancel your order, we will do our best to help accommodate your request.
Please feel free to contact customer services at anytime by emailing [email protected]
Do you accept orders placed outside of the US?
We ship WORLDWIDE*.
*Postal shipping charges apply based on location.
How long will it take to receive my order?
Once shipped most domestic orders take anywhere from 10 to 15 days (including weekends) to arrive.
International shipping delivery times may vary.
How will I receive my pup merchandise?
Your order will be shipped directly to the address provided during the time of checkout.
A confirmation email will be sent out to you to verify details of your order.
How do I change my order?
If for some reason the wrong information has been provided, wrong item selection or you wish to cancel your order, please let us know as soon as possible. We will do our best to make the necessary adjustments to your order before it ships.
If we are unable to make a change, an additional shipping charge for the replacement item may apply.
Please feel free to contact us at [email protected] or message @Colossill on Instagram for advisement on the items in your cart before you complete your purchase.
How will my order ship and can I track my order?
Most packages will ship UPS. The carrier may vary for orders that ship from our suppliers. For nearly all orders, tracking information is available in your order status or may be sent to you via email at your request.
How do I pay for my order? Is it secure?
The checkout process is powered by PayPal through Woocomerce, two of the most trusted online payment solutions on the web. Because of this, Colossill.com has all the same securities and payment fraud protection as these leading payment processors. We accept Visa, Mastercard, Discover, American Express and Diners Club.
If paying with PayPal, you may also make payments using your bank account.
What if something is wrong with my order?
If you have a problem with an order, please contact us directly at [email protected]